Customer Service Rating Study - June 2009

E.H. Wolf & Sons, Inc./Tilot Oil L.L.C.

ATTRIBUTES EVALUATED	RATING
Are available during the hours you need them	9.6
Are professional and courteous	9.7
Are knowledgeable about your business needs	9.5
Offer a range of ordering options such as phone, fax, and online	9.5
Proved flexibility in changing orders	9.6
Offer alternatives when the order cannot be completed	9.7
Easily handle special issues (returns, credits, etc.)	9.7
Are able to solve problems	9.7